Terms and Conditions

Booking Terms and Conditions (as of 1st June 2023)

Please read these booking conditions carefully as they incorporate the basis upon which bookings are accepted by Luxury Golf & Scenic Tours Victoria.

Travel with confidence – 100% refundable if cancelled due to government-sanctioned border closures or restrictions.

Changes in Prices and Itineraries: All prices are in Australian dollars. Prices are inclusive of taxes and charges that apply from 1st July 2022. Please note that the price of your arrangements may change at any time up to 30 days before your departure, even if you have paid all or part of the quoted price of your holiday. In addition, while every care is taken in providing accurate prices and information, fluctuations can occur which are beyond our control. If we have to change any of your arrangements for reasons beyond our control, such as an airline changing its schedules, a hotelier overbooking hotel accommodation, changes in applicable taxes or charges, or if there are pricing changes for international guests, we will notify you. The cost of escorted tours may vary according to the number of passengers on the tour. If numbers drop below a certain level, the cost of the tour may be subject to an increase. Luxury Golf & Scenic Tours Victoria constantly strives to improve tour itineraries and features. If such improvements can be made or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels.

Goods and Services Tax (GST): All prices and charges are inclusive of Australian GST, where applicable.

Airfares: All airfares are subject to availability, and special conditions apply to the fares used. Any airfare deadline will override the published final payment date, and if not paid within the timeframe, it may result in increased charges.

Deposits: Each tour itinerary and booking form will have its own payment terms, and these take precedence over these general terms. Otherwise, a 20% deposit is required within 7 days to confirm the booking, unless otherwise notified. Some tours will require additional and subsequent deposits due prior to the final payment date. These deposits are NON-REFUNDABLE. Please ensure that you have adequate travel insurance to cover any unforeseen cancellations.

Full payment requirements: Full payment is due 30 days prior to departure. If, for any reason, we do not receive your balance by the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. A deposit holds services requested but does not guarantee prices. Late bookings are subject to full payment being received at the time of booking and full payment of any additional costs incurred for obtaining the services required.

Credit Card Payments: An additional fee of 2% (Visa and Mastercard) and 3% (American Express) will apply if payments are made by credit card. Foreign Currency payments: If your tour is costed in foreign currency, we will advise the rate of exchange on the day of payment. Please contact us for the rate on the day you wish to pay.

Cancellation, alterations, and refunds: Each tour itinerary and booking form will have its own payment terms, and these take precedence over these general terms.

Cancellations by the client must be in writing to Luxury Golf & Scenic Tours Victoria and are subject to the forfeit cost listed in the itinerary and booking form of the tour purchased. Multiple-day tours require a minimum of 30 days’ notice to cancel the booking without penalty. Single-day tours require 24 hours’ notice to cancel the booking without penalty.

Luxury Golf & Scenic Tours Victoria reserves the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond our control. It is not responsible for any costs for other travel arrangements affected due to our cancellations or rescheduling of any tour departure. If you cancel or terminate your booking, any deposits paid will be forfeited. After final payment is made, the booking will be subject to fees imposed by airlines, ground operators, and hotels, amounting to all or part of the cost paid.

Amendment and Document reissue fees: Luxury Golf & Scenic Tours Victoria reserves the right to charge amendment fees if you alter your requirements more than once in any given booking, in addition to any charges imposed by operators and suppliers. A document reissue means an alteration to an existing booking and not a transfer to another package, wherein cancellation fees may apply.

Tour Membership: Luxury Golf & Scenic Tours Victoria reserves the right to withdraw from the tour any person whose behaviour is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of any other passengers. Luxury Golf & Scenic Tours Victoria will be under no liability to any such person for refund, compensation, repatriation, or any other matter arising.

Refunds: No refund is available for cancellations after the holiday has commenced or in respect of any tours, accommodation, meals, or any other services not utilized. If the weather causes golf tournaments or golf games to be cancelled or rescheduled, Luxury Golf & Scenic Tours Victoria will refund any monies that suppliers refund to us. However, please note that in most cases, this does not occur.

Product descriptions: Descriptions and features are based on current information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class; however, we do not guarantee the standard, class, or fitness for the purpose of that accommodation or service.

Maps and photographs: Maps and photographs are shown for general information and may not necessarily reflect the actual services provided.

Travel insurance: We highly recommend that at the time of booking, you consider purchasing a travel insurance policy of your choice. Cover can be obtained for such things as loss of deposit through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation, and repatriation costs to your point of origin should the holiday need to be extended or curtailed due to illness while overseas or due to the need to return to your point of origin because of the unexpected death or illness of a close relative and cancellation of transport services due to industrial action. If you have a pre-existing medical condition – that is, you are taking medication or have been to the doctor in the past 30 days – you must advise us so that the condition is covered in the policy. You will be required to complete a pre-existing form, which must be signed by your doctor and assessed by the insurance company. An additional premium may be payable.

Adequate and valid travel insurance is highly recommended for all Luxury Golf & Scenic Tours Victoria. You should carry proof of insurance with you and produce it when requested by our staff or suppliers.

Visas, Health, and Immigration: You should familiarize yourself with any health or visa requirements that may be applicable in the areas you intend to visit. You are responsible for all exit, entry, health, and other documents required by laws, regulations, offers, demands, or requirements of the countries visited or transited. Each person shall carry a valid passport (for international travel) (with at least six months’ validity). Luxury Golf & Scenic Tours Victoria does not accept responsibility for your failure to ensure that you have correct travel information.

Baggage: Please check with the applicable airlines for full details. Luxury Golf & Scenic Tours Victoria is not responsible for excess baggage charges. Due to space available on the coaches, we ask that you only bring one large suitcase per person, as well as your golf clubs.

Travel and accommodation: Luxury Golf & Scenic Tours Victoria is not itself a carrier, hotelier, or car hire operator. The flights, cruises, rail and coach journeys, other travel and hotel accommodation, car hire, and any other components included in your holiday are provided by reputable carriers and hoteliers on their own conditions. It is important to note, therefore, that all bookings with Luxury Golf & Scenic Tours Victoria are subject to the terms and conditions and limitations of liability imposed by the various providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay, and loss or damage to baggage.

Not included: The costs of interstate and intrastate travel arrangements from their hometown to and from their choice of international departure city. The price of any passports and visas, items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, personal and baggage insurance, postage and cables, drinks, room service, or meals unless specified and any fees or charges payable directly by you to a third party.

Air Travel: All bookings are subject to the general conditions of carriage of that carrier.

Booking arrangements: All bookings are subject to the acceptance of the booking conditions on behalf of all persons named in the booking.

Limit of Liability: Details of any tour may change due to circumstances outside our control. Golf courses and accommodation may change depending on availability but will be replaced by similar standard courses and hotels where possible. Our tours often include the services of operators other than Luxury Golf & Scenic Tours Victoria, for example, accommodation providers, golf courses, transport operators, and other tour operators. In making your tour arrangements, Luxury Golf & Scenic Tours Victoria acts only as an agent for those suppliers who are independent contractors and are not agents, employees, or servants of, or in a joint venture with Luxury Golf & Scenic Tours Victoria or its affiliates. All certificates and other travel documents for services issued by Luxury Golf & Scenic Tours Victoria are subject to the terms and conditions specified by the Supplier and to the laws of the countries in which the services are supplied. While Luxury Golf & Scenic Tours Victoria takes all reasonable care in selecting the suppliers, it does not accept responsibility for any act or omission of the suppliers. To the extent permitted by law, Luxury Golf & Scenic Tours Victoria excludes all liability for any loss or damage whatsoever that may arise in any way in connection with the offer of goods and services by Luxury Golf & Scenic Tours Victoria or any third parties, or in connection with the supply of such services.

Pricing and availability may change due to the fact that the tour dates are over 12 months ahead, but cost increases or itinerary changes will be advised in advance and are expected to be minimal. Timings and order of days are also subject to change. Packages are marketed on behalf of Luxury Golf & Scenic Tours Victoria.

Events beyond our control: Luxury Golf & Scenic Tours Victoria does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses, or inconvenience caused directly or indirectly by any events which are beyond its control, including but not limited to war, civil disturbance, terrorist activity, fire, flood, acts of God, acts of Government or any other authorities, accident to or failure of machinery or equipment, or industrial action.

Destination Passenger Enquiries: Luxury Golf & Scenic Tours Victoria makes no representations as to the safety conditions of a destination. International travel advice can be obtained from various sources, including local government, local consular offices, and the Australian Department of Foreign Affairs and Trade.

Please note that these updated terms and conditions are effective from 1st June 2023.


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